Refund Policy

1. Subscriptions

You may cancel your Pro Monthly or Pro Annual subscription at any time. Cancellation takes effect at the end of the current billing period — you will retain full access until then. We do not offer partial refunds for unused days in a billing period.

2. Single Report Purchases

Single Report purchases (£24) are non-refundable once the report has been generated and delivered, and grant full access to one specified property only. Purchasing a Single Report does not entitle you to any credit or discount toward a later subscription. If you experienced a technical error that prevented you from accessing your report, please contact us within 48 hours and we will resolve the issue or issue a full refund.

3. Exceptions

We will issue a full refund in the following circumstances:

• A technical error on our side prevented you from accessing the Service
• You were charged incorrectly or multiple times
• The Service was unavailable for more than 24 consecutive hours

4. How to Request a Refund

To request a refund, email us at support@werocity.com with your account email and a description of the issue. We aim to respond within 24 business hours.

5. Contact

For any refund-related queries, contact us at support@werocity.com.